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If only everything in life was as black and white

Ideal Boilers - Customer Service Representatives

Our clients Ideal Boilers are looking for Temporary Customer Service Representatives for up to 6 months with the opportunity to become permanent. As a member of their vital customer services team, you will be responsible for delivering the highest quality customer experience, acting as an ambassador for the business and promoting service excellence at all times.  You will be expected to provide advice, guidance and information as well as liaising with other departments to exceed the needs of our customers. 

Candidates should have the following:

• Well practised customer service skills

• Well proven communication skills

• Time management skills

• Experience of using computer based systems

• The ability to enter data correctly and accurately

• The ability to work well as a part of a team as well as well as acting on their own initiative

• Good levels of numeracy and literacy

• The ability to work well under pressure

Candidates will be expected to:

• Work within a team to manage inbound and outbound call centre activity

• Capture correct and concise information onto the computer system

• Apply customer service skills to ensure that all customers receive an appropriate supportive service, whilst recognizing that at times some customers may be distressed.

• Adhere to the call escalation procedure to ensure that the appropriate level of service is offered to customers

• Confidently demonstrate a working knowledge of heating systems to enable telephone resolution to applicable situations, in order to minimize engineer call outs.

• Correctly assign feedback calls via the customer survey portal in order to drive customer excellence.

• Take ownership of calls and undertake the relevant tasks to complete the customer’s requirements fully.

In-house training will be given on the computer systems used, where required. Applicants  will also demonstrate behaviours in line with the Company Values of Integrity, Excellence, Learning, Disciplined Approach and Innovation.  There are variety of shift patterns on offer, both full and part time.  The Call Centre operates 7 days a week 364 days a year.   

This role is being handled exclusively by Edwards & Pearce to whom all third party applications will be forwarded. If you would like to apply for this role please forward your CV in microsoft word format to kirsty@edwardsandpearce.co.uk

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