Customer Service Representative

  • Location
    Kingston Upon Hull
  • Type
    Permanent
  • Division
    Office Support
  • Salary
    £20,000 - £23,000 per annum (D.O.E.)
  • Ref
    KT-CSR
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Customer Service Representative

Salary £20,000 - £23,000 (D.O.E.)

Location: Hull

A fantastic opportunity has arisen for an experienced customer service advisor to join a leading logistics company.

THE ROLE:
Working alongside your colleagues from all over Europe, you will:
- Be responsible for your own accounts
- Liaise with both internal and external customers.
- Provide support to the sales team and processing orders.
- Deal with customer queries.
- Handle compliments and complaints.
- Problem solving
- Create reports, identifying opportunities and account management.
- Build client relationships
- Manage customer expectations regards deliveries and updating where necessary with delays

THE CANDIDATE:
- Previous customer service or account management experience
- Able to work as part of a busy team.
- Have strong communication and listening skills.
- Excellent attention to detail
- Ability to deal with customer queries
- Excellent problem solving and interpersonal skills
- Competent IT skills

THE COMPANY:
A leading bulk logistics service provider with a global presence.

THE BENEFITS
£20,000 - £23,000 per annum
Attractive benefits Package
Pension scheme
Life Insurance
Cycle to work scheme

THE CONSULTANCY
• Edwards & Pearce is a professional recruitment consultancy with specialist divisions managed by experts in their own area of recruitment
• Established in 1998
• Employ approx 30 staff
• 2 offices in Doncaster & Hull
• Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
• Edwards & Pearce has an enviable client base including plc’s, blue chip organisations and SME’s , global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients
• From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments.
• It is the policy of Edwards & Pearce to provide equal employment opportunity to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, or any other characteristic protected by law

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