Customer Service Advisors

  • Location
    Grimsby
  • Type
    Permanent
  • Division
    Office Support
  • Salary
    Competitive salary
  • Ref
    KT29751_1636563033
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Customer Service Advisors

Salary: Competitive salary

Location: Grimsby

We are working with a client who is looking to recruit 3 additional customer service advisors to join their current team of experts. You will be managing client accounts worldwide which will entail dealing with e-mail correspondence, telephone enquiries and ensuring the customer is happy throughout the order process.
These are great opportunities if you have come from a customer service or account management background and looking for a new and challenging role.

THE ROLE:
Providing a high level of support to customers worldwide.
Handle customer orders from first initial quote to delivery status.
Keeping the customer up dated with any discrepancies with the order or late deliveries.
Monitoring sales and up-selling when required.
Ensuring all paperwork including invoicing is completed correctly.
Dealing with hauliers and booking in shipments, this will entail some export.
This is a full time position 39 hours per week, based in the office Monday - Thursday and working from home on a Friday.

THE CANDIDATE:
Previous experience working in a customer service or account management role is essential.
You will understand the importance of ensuring the customer is happy throughout the order process.
Order processing experience including dealing with any discrepancies.
If you have export experience that would be an advantage however training can be given in this area.
The ability to deal with problems and think outside the box when needed.
Excellent communication skills and have the ability to work in a team.

THE BENEFITS:
Health cashback plan.
Life assurance.
32 days holiday including bank holidays.
Additional benefits which can be discussed.

THE CONSULTANCY:
Edwards & Pearce is a professional recruitment consultancy with specialist divisions managed by experts in their own area of recruitment.
Established in 1998.
Employ approx. 30 staff.
2 offices in Doncaster & Hull.
Edwards & Pearce operates according to a strict ethical code and aims to offer both candidates and clients the highest levels of professionalism and customer service.
Edwards & Pearce has an enviable client base including plc's, blue chip organisations and SME's, global FMCG manufacturing, the public sector, charities and the Big 4 accountancy firms achieving preferred supplier status with many clients.
From the 2 offices based in Yorkshire, Edwards & Pearce successfully recruit for not only local, regional and national clients but has also undertaken and filled international assignments.
It is the policy of Edwards & Pearce to provide equal employment opportunity to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, or any other characteristic protected by law.

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